Beating the competition
Every investment in a piece of software, product, service, or any idea or change is an investment in either becoming or remaining competitive and serving customers well.
It’s easy to become fixated with your own ideas and be internally focused. One easy way to consider the outside world and figure out ways to continually develop strategies to win is to ask a question:
If we were trying to compete with ourselves, what would we do?
The answer to this question should give you some nice ideas about how to continue to develop your services to remain competitive and ahead of the competition.
Consider
Try asking this question with your team. How might you change what you’re doing to respond to the market?
Additional Insights
The art of feedback
Learning happens at the rate of feedback. But only if the feedback is relevant, actionable, and provided in time. The most frequent failures to learn include listening to the views of pretend-users and expecting experts to return with ‘likes’ within minutes.
Process mining for customer journey mapping
Businesses always seek ways to improve their processes. Learn how customer journey mapping is an excellent way to deep-dive into those processes.
The importance of owning your transformation
We launched our “Own your Transformation” campaign, which is built on a simple fact: business leaders want to be in control of their change journey.
