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Get out of the building

Emergn - Get out the building - man leaving the office
Written by
Emergn
Customer Value

“A desk is a dangerous place from which to view the world.”   – John Le Carre

It’s easy to jump to wrong conclusions in what’s happening in the minds of customers and users. Over time we think we really know them and it can lead to misunderstanding. Sometimes there can be a real difference between what they tell you and what they really believe and do. The only way to combat this is to get out and see them. Spend time with them. Talk to them. Observe them. Try to walk in their shoes. It’s easy to get caught up in your own products and services. Admiring your own code and solutions doesn’t mean it will truly work for a customer. Timesheets, spreadsheets, budgets and internal presentations will never tell you the real story of how a customer truly feels and reacts to what you’re offering.

Consider

Identify an opportunity to see a customer in their work. Observe them to see what pains they have and what they need to be successful. Is there something you can do to help them be better?

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The art of feedback

Product Quality Ways of Working
Learning happens at the rate of feedback. But only if the feedback is relevant, actionable, and provided in time. The most frequent failures to learn include listening to the views of pretend-users and expecting experts to return with ‘likes’ within minutes.
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