Articles

Assuming that clear roles are the way to achieve clear responsibilities is a very common view. But, does it always…

Creating products and services that are simple is hard. Designing experiences that just work for users in a satisfying way…

How long is a piece of string? One smart answer would be: Exactly as long as you picture it to…

The key to good estimation is not about providing accurate estimates. It’s about providing your environment with as reliable forecasts…

Lincoln famously said, “Give me six hours to chop down a tree and I will spend the first four sharpening…

We often talk about deliberately delighting our customer. I’ve heard some people say in the last year that ‘delighting’ is…

“In fiction: we find the predictable boring. In real life: we find the unpredictable terrifying.” ― Mokokoma Mokhonoana Building software, creating…

Welcome back to the final instalment of our three-part agile methodology overview series. Over the last two posts we’ve explored…

David McRaney in his book ‘You are not so smart’ describes 48 ways that your memory and brain is mostly…

Until not too long ago, organizations believed that there was a set of tried-and-true practices for creating value for their…

Value. Flow. Quality. These three ideas weren’t just chosen because they make for a nice acronym; they’re the guiding principles that we live by and champion.

If you’ve read Ken Blanchard’s book, The One Minute Manager, then you are familiar with the analogy he uses about…

What ideas are you working on today that will have the biggest payoff? When will they turn into the value…

There are times when consultants veer towards unnecessary imprecision. Sometimes, or possibly even most of the time, when you read…

Chris Argyris has spent his life researching how to work with Senior Managers, smart people and, generally, those who are…